350 NW 1st Ave, Suite A
Grand Rapids, MN 55744
Open Mon.-Thurs. 9 a.m. to 4 p.m.
GET HELP: 2-1-1
District 1 Supervisor
Minimum Experience: Mid-level
Employment Type: Full-time - Exempt
Compensation: $47,507.20 Annually
Reports to: Executive Director
Office Location: Primary workspace is located in Bemidji, MN, although this position will travel to various parts of the District 1 service area each month.
The District 1 Supervisor is responsible for overseeing daily operations within the four-county service area of Beltrami, Cass, Clearwater, and Hubbard County. Primary responsibilities of this exempt position include: developing organizational programs; interviewing, hiring, and managing all District 1 program/victim service staff and interns; developing and maintaining community relationships; producing monthly statistical, demographic, and narrative board reports; facilitating training, professional development and performance evaluations to help staff reach their individual and program goals; and, helping plan and facilitate monthly All Staff and District 1 Staff Meetings. While based in Bemidji, this position does require travel on a regular basis to other Support Within Reach offices, including Walker, Park Rapids, Bagley, and Grand Rapids, MN.
Areas of Responsibility
Ethical & Professional Behavior
- Represent agency’s mission and values with community partners, funders, clients, staff, and others who you interact with in a professional capacity.
- Maintain a respectful, non-judgmental demeanor towards employees, clients, and community members.
- Maintain client confidentiality when client/case requires sharing of client/case information obtain and continually monitor appropriate signed releases for each case.
- Provide compassionate and empathetic services while maintaining clear professional relationship boundaries.
- Comply with mandatory reporting and client confidentiality criteria as defined by law.
- Participate in goal setting for the agency and exhibit open communication and teamwork with other staff members and leadership team.
- Attend all relevant staff meetings, administrative meetings, case consultations, strategic planning sessions, and participate in group decision-making process. Attend other meetings as requested.
- Maintain accurate records of client contacts and presentation forms and complete necessary paperwork in a timely manner.
- Share in & support other staff in general office duties as needed, such as answering phones, filing, photocopying, clean-up, etc.
- Participate in projects and special assignments as approved by Executive Director.
- Provide supervision, support, and professional development to Support Within Reach staff.
- Provide personal assistance to highly sensitive matters in the District 1 area.
- Document and resolve staff issues, accept/decline requests for time off, authorize purchase orders, complete all employee paperwork including hire, termination, annual review, and other staff-related documents/concerns as needed.
- Confer with/update Executive Director regarding job postings, applicants, new hires, discipline, Workers Compensation incidents, and ongoing personnel matters.
- On at least a monthly basis, offer feedback to the Executive Director on areas concerning staff, client, and program needs.
- Orient new staff: 40-hour training, policy books, and individual client and program procedures according to training checklist.
- Develop individual staff in program areas, development goals, individual leadership, and agency structure.
- Coordinate office including scheduling and facilitating monthly all-staff and district one staff meetings, creating and distributing yearly office holiday schedule, monthly staff on-call backup schedule, office event schedule, and post office holiday signs.
- Hold program meetings with each District 1 staff (a minimum of monthly) and share staff success or concerns with Executive Director.
- Understand and work within grant agreements and grant budgets as they pertain to programming and staff duties.
- Act as District 1 R-Client administrator – make minor changes with approval in software program, reconcile victim services and prevention statistics monthly, and provide training to new staff on how to use the software.
- Create a monthly board report and submit to Executive Director.
- Hold daily check-in meetings with staff to discuss daily schedule, encourage teamwork, review new cases, etc.
- Assure the thorough, timely completion and submissions of all reports are submitted to the Executive Director for final approval – specifically victim service statistics, prevention statistics, victim service/prevention evaluation results.
- Ensure yearly update for Therapist List, Attorney Referral List, staff resource library, client resource library.
- Oversee petty cash, bus vouchers, and client emergency funds for District 1.
- Work with staff to ensure office fundraising events are organized and carried out according to previous efforts (5k Walk/Run and Walk a Mile in Her Shoes).
- Maintain a good working knowledge of all rules and regulations the program is governed by (MNCASA and SWR).
Victim Support & Advocacy Services
- Maintain a case load of no more than 2 clients. Be prepared to delicately refer cases to another staff when needed.
- Provide information, support, and professional development to staff regarding victim support and advocacy services including confidentiality and mandated reporting.
- Provide crisis intervention and direct services to primary and secondary victims/survivors of sexual violence, including support, information, referrals, systems advocacy, arranging transportation and emergency services when other advocates are unavailable or as part of a regular on-call after-hours rotation.
- Provide criminal court/legal advocacy services, including assistance with filing of OFP/HRO’s, attending court hearings with clients, and supporting clients during law enforcement interviews when other advocates are unavailable or as part of a regular on-call after-hours rotation.
- Assist in coordinating sexual violence client services with staff advocates and volunteers, including the coordination of schedules and staff crisis line coverage to ensure client access to services.
- Inform Executive Director of programming issues, trends, needs, and concerns related to agency’s overall functioning in the county.
- Ensure that statistics/reports are maintained and completed in a timely manner for monthly board meetings; quarterly, mid-year, and annual reports for grant writing.
- Take crisis line/back-up responsibilities on a rotating basis.
- Coordinate with staff to ensure agency participation in special events, such as county/health fairs, Sexual Assault Awareness Month, Stalking Awareness Month, Child Abuse Awareness Month, Crime Victim Rights Week, etc.
- Other duties as assigned by the Executive Director.
- Network with the various systems with which advocacy takes place and represent SWR at various multi-disciplinary meetings.
- Coordinate and/or assist with community education and professional training, including distributing posters, brochures, cards, and other publicity as needed (monthly).
- Network with community agencies to inform them of services, encourage referrals, and train as necessary
- Complete speaking engagements and evaluations.
- Attend statewide networking meetings as appropriate.
- Stay current with legislative changes and policies affecting agency service areas.
- Continuing education – maintain a minimum of 10 hours per year. Up to 5 hours per year can be by personal education (videos, books, and consultations).
- Participate in staff in-services – annual training update and special topics as relevant.
- Prefer B.A. in psychology, human services, criminal justice, or related field; or equivalent combination of education and experience totaling 4 years may be substituted. Minimum required A.A. in psychology, human services, criminal justice or related field; or equivalent combination of education and experience totaling 2 years may be substituted.
- Must demonstrate competency in the completion of the above noted job responsibilities.
- Comprehensive knowledge base and be comfortable in working with issues related to sexual violence on an individual and community level.
- A philosophy of non-violence and non-discrimination. The ability to deal with people of different economic and cultural backgrounds; respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, religious, age, ability, and affectional differences between people.
- The ability to follow strict guidelines to maintaining client confidentiality.
- Strong advocacy skills, including:
- The ability to identify client’s strengths and needs;
- The ability to connect clients to appropriate community resources;
- The ability to respond to women, children, and men in crisis with appropriate interpersonal communication and intervention skills;
- Knowledge of and skills with legal & medical advocacy;
- Being assertive, while maintaining ethical & professional behavior when advocating for victims’ rights.
- The ability to communicate effectively, both verbally and in writing.
- Economical and careful with property, resources, supplies, and use of time.
- Ability to react calmly and efficiently to new or stressful situations.
- Demonstrates understanding and support of management by communicating information to management, demonstrates support of management to staff, clients, and the community.
- Public speaking and group facilitation skills.
- Successfully pass background check.
- The ability to work effectively with the staff, volunteers, board, community agencies, and media, utilizing teamwork where appropriate.
- The ability to work independently with minimal supervision, to seek supervision as needed, and to work as a team member.
- Good organizational skills amidst stressful situations.
- The ability to work flexible hours when necessary and be able to be on-call as needed for the position.
- Must possess a valid Minnesota driver’s license and own working vehicle. Must have and maintain a clean driving record.
- Proficient computer skills, especially in word processing and spreadsheets.
- Personal qualities of integrity, credibility, and dedication to the mission of SWR.
Support Within Reach is an equal opportunity employer. SWR does not practice nor tolerate discrimination in the workplace, regardless of a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. This policy shall apply to all applicants and employees and to all phases of full-time, part-time, and temporary employment.
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